Which group is responsible for providing customers with primary shipping containers and related paperwork for soils?

• A. USDA APHIS
• B. The USAFSAM/OEA Customer Service Group
• C. Environmental Health Office
• D. Census Bureau

Answer: (B)

Providing primary shipping containers and the related paperwork for soils is handled by the USAFSAM/OEA Customer Service Group because this function sits with the customer-facing, logistics side of the program. This group is the go-to for supplying customers with the necessary packaging materials, labeling, forms, and any documentation required to ship soil samples properly, ensuring everything meets the prescribed shipping and submission guidelines. The other options are not responsible for this logistical support: USDA APHIS deals with agricultural health and regulatory matters, the Census Bureau handles population data, and the Environmental Health Office covers health-related duties that don’t include shipping materials for soil samples.